Frequently Asked Questions
Everything you need to know about bringing MatericaSHOP home.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-10 business days for in-stock items. Custom or oversized furniture pieces may require 3-6 weeks for specialized freight delivery and assembly.
Do you offer international shipping for home decor?
Currently, MatericaSHOP ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery windows vary based on the destination country.
What is your return policy for damaged or unsatisfactory goods?
We offer a 30-day return window for most items. If your order arrives damaged, please contact our support team within 48 hours of delivery with photos to initiate a free replacement or full refund.
Are your materials sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Our wood products are FSC-certified, and our textiles are sourced from suppliers committed to ethical production and organic materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Affirm for larger furniture purchases.
How can I track the status of my home delivery?
Once your order is processed, you will receive a confirmation email with a tracking link. For large furniture deliveries, our carrier will contact you directly to schedule a specific delivery window.